“They purchase it thinking they're getting a good for a service and they're not."īarnhart said it’s a good idea, given the COVID-19 climate, to spend gift cards in your possession as soon as possible. "Certainly it frustrates the consumers,” said Barnhart. WRTV Investigates spoke with Scott Barnhart, the director of consumer protection at the Indiana Attorney General’s office. I guess that's why I thought I had time." "I know a gift certificate in the grand scheme of everything going on in the world is not a big deal but it's personal to me,” said Wesco. WRTV is still waiting to hear back from Means. We contacted the company via email and Facebook and they referred us to Indianapolis attorney Harley Means, who specializes in bankruptcy. Wesco reached out to WRTV Investigates after she said no one responded to her emails. I would have been happy with that, but they didn't give me any options.” “Maybe they could partner with someone else who can help take their customers. "Why would you send it to me on Monday the 10th and you're already closed?” said Wesco. The email came as a surprise to Wesco and other customers. We cannot operate at a loss and keep our head above water during this downturn in retail business.”
“As small business owners, we have found that these current social and economic conditions downtown have cut our sales by more than 50%, while our expenses remain at 100%. “Our beautiful Monument Circle has become a haven for a group of drug users and mentally ill people who are aggressively pursuing our staff and customers, defecating on the sidewalks and the alleyways, openly dealing and using drugs while driving customers out of downtown,” read the email. Studio 2000 sent an email to customers, including Wesco, on August 10, three days after the closing, but the email did not give any alternatives for consumers who still have gift cards or credits at the spa. “I figured I had time because they have been open forever." "My husband got it before COVID, in February, for Valentine’s Day,” said Wesco. Lena Wesco has a $200 gift certificate to Studio 2000 Salon and Day Spa that she can’t use. "Studio 2000 Salon and Day Spa" has been on Monument Circle for 30 years and closed its doors on August 7, citing downtown violence and the impact of COVID-19.Ĭustomers say they didn't learn about the closing until after the fact, and some have gift cards left to spend.
It happened to an Indianapolis woman after a downtown spa shut down with no warning. INDIANAPOLIS - When a business closes suddenly, it can leave customers in the lurch-especially if they have outstanding gift cards or gift certificates left to spend.
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